Posted: Dec 20, 2021

Front Desk Agent

Full-time
Application Deadline: Dec 31, 2021
Food & Hospitality

Basic Purpose: Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOP's.

Essential Functions:

  • Handle guest registration and room assignments, accommodating special requests whenever possible.
  • Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
  • Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.
  • Resolve customer complaints, assist customers in all inquires in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
  • Cancel room reservations according to procedures.
  • Walk customers in a professional and courteous manner according to procedures.

Non-Essential Functions:

  • Inventory guest room keys according to policy and request re-keying as necessary.
  • Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservation.
  • Verify registration cards agains computer to ensure accuracy of name, type of payment, and rate.

Knowledge and Skills:

Education: High School education or equivalent experience.

Experience: Experience required by position is from three months to one full year of employment in a related position with this Company or other organizations.

Skills and Abilities:

  • Requires a working knowledge of the Front Desk aspect of Hiltons's services, policies or operations and a general knowledge of the hotel. 
  • Working knowledge is generally learned on-the-job. 
  • Requires knowledge of and ability to operate computer equipement and the reservations system.
  • Ability to read and speak English.
  • Second language is preferred.

Hours Required: 8 hour shift; Scheduled days and times may vary based on need.

* Great Hilton team member travel program

* Discounted lunch program

* Free onsite parking during working hours 

How To Apply:

Please email resumes to: 

[email protected]