Posted: Jan 19, 2022

Front Desk Spa Agent

Full-time
Salary: Hourly
Application Deadline: N/A
Food & Hospitality

Job Description:

Ideal candiate will ave a background in hospitality and/or some experience in a resort spa/salon environment. This up-beat, friendly person will be the face of the spa to include greeting guests, scheduling spa service appointments, keeping operations running smoothly & promoting retail products. Must be able to handle a fast pace, multiple guests at a time, be adept or quick to learn scheduling software & point of sale registers. Must have a good working knowledge basic computer skills (excel, pdf files, word), great email & phone etiquette and confident with basic math skills (like addition/subraction & percentages). Responsibities also include back of house tasks like spa cleanliness & stocking, locker room/lounge clean up and start-of-day/end-of-day closing check lists with other administrative duties as assigned.

Must be available for some closing (until 6:30 - 7pm) and weekend shifts. We are open 365 days per year and rotate holiday shifts as needed.

Qualifications and Skills:

  • Must have strong computer (Word/Excel/Adobe/scheduling software) & phone skills. There will be an onsite computer assessment for 2nd interviews.
  • Truly detail-oriented with a very professional, calm & soothing demeanor.
  • Able to read and poignantly write emails. Able to speak professionally on the phone.
  • Able to complete forms/reports as required and effectively present information in one-on-one and small group situations to guests and other associates.
  • Acheive positive guest relations and maximize guest satisfaction.
  • Work without constant direct supervision and keep busy with various projects.
  • Needs to be able to handle stressful situations (i.e. multple guests checking in/out at the same time)
  • 1 year experience at a resort spa is preferredm must be a service minded individual with a positive attitude that truly enjoys helping others.
  • SpaSoft Experience is a plus!

Compensation/Additional Benefits

  • Hourly Pay + Share of house Tip Pool, plus 10% retail sales commission
  • Various Hotel/Room/Travel Discounts
  • Product Knowledge Training
  • Part Time hours with potential for Full Time

 

How To Apply:

Please send resumes to:
[email protected]