Posted: Jan 3, 2022

Outlet Manager

Sheraton Sand Key Resort - Clearwater Beach, FL
Full-time
Salary: Negotiable
Application Deadline: Jan 14, 2022
Food & Hospitality
  • Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner. * Maintain regular attendance in compliance with Sheraton Hospitality's standards as required by scheduling which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). * Comply at all times with Sheraton Hospitality's standards and regulations to encourage safe and efficient hotel operations. * Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR and First Aid * Maintain a warm and friendly demeanor at all times. * Be familiar with the organization of the hotel and know the function of each department. * Ensure training of all Food and Beverage/Banquet personnel using the steps to effective training according to Sheraton Hospitality's standards. * Maintain follow-through of all guest requests problems complaints and/or accidents which occur in all outlets. * Motivate coach counsel and discipline all F&B personnel according to company S.O.P.'s. * Review F&B staff's worked hours for payroll compilation and submit to Accounting on a timely basis. * Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to company standards. * Prepare and conduct all F&B interviews and follow hiring procedures according to company S.O.P.'s. * Prepare employee shift schedule according to the business forecast payroll budget guidelines and productivity requirements. Present the schedule with the Wage Progress Report to the G.M. weekly. * Ensure that wage progress and productivity reports are completed accurately and on a timely basis. * Conduct all 90 day and annual employee performance appraisals according to company S.O.P.'s. * Ensure implementation of all Sheraton Hospitality's policies and house rules. * Assist in developing and ensure implementation of Food and Beverage promotional ideas. * Ensure all beverage costs are maintained to meet budget. * Focus the F&B Department on their role in contributing to the guest service scores. * Ensure compliance to company training using the steps to effective training according to Aimbridge Hospitality's standards. * Maintain company S.O.P.'s regarding purchase orders vouchering of invoices and checkbook accounting. * Develop initiate and promote sales including up selling programs for use by all service personnel. * Ensure Sheraton Hospitality's service standards are maintained throughout the Food and Beverage Department. * Participate in required M.O.D. coverage as scheduled. * Initiate all necessary F&B-related reports according to company standards. * Complete all Food and Beverage forecasting and budgeting in a timely and efficient manner. * Ensure that F&B employees are at all times attentive friendly helpful and courteous to guests all other employees and managers. * Ensure that the quarterly operating equipment inventory is done pars are evaluated and quarterly purchases are planned. * Maintain all Sheraton Hospitality's S.O.P.'s concerning credit policies. * React to negative trends in market place by implementing food and beverage blitzes and promotions. * Organize and conduct monthly department meetings with restaurant staff and weekly F&B meeting according to Sheraton Hospitality's standards. * Attend daily BEO meeting. * Conduct beverage purchasing as needed. * Purchase Food & Beverage operating equipment as needed. * Conduct monthly beverage inventories and reconciliations. * Ensure that the quality and presentation of all food products are according to Sheraton Hospitality's standard. * Maintain a professional working relationship and promote open lines of communication with managers employees and other departments. * Use the hotel's P.O.S. system to print reports. Analyze reports generated. * Establish and maintain key control system. * Complete monthly meu analysis. * Monitor and follow up on all Food and Beverage cash overages and shortages. * Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures. * Maintain an organized and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs. * Complete all required correspondence in a timely and efficient manner. * Attend monthly all-employee meetings and any other functions required by management. * Maintain close communication links with all employees. Provide a motivating influence and seek input regarding food and beverage issues from employees. Ensure a high level of positive communication exists between the Food & Beverage and Food Production staffs. * Perform P.O.S. changes in menus or additions/deletions of servers as necessary. * Maintain required pars of all stock. * Review food sales for accuracy daily. * Perform any other duties as requested by the General Manager.